Struggling with a sudden crisis?


Having to make the decision between paying a bill or buying food?


Contact either the Citizens Advice Bureau or Cluded-Up to find out how you can get vouchers to exchange for three days of food at the Crowborough foodbank Centre.


Citizens Advice Bureau


Croham Lodge,


Croham Road,




01892 655 303 (out-of-hours message service)


Monday - Thursday 9:30am - 3:00pm (closed Friday)



Clued-up (for those aged 11-25)


The Broadway,




01892 661 990


Monday 2:00pm - 6:00pm, Tuesday 1:00pm - 6:00 pm, Wednesday 1:00pm - 5:00 pm,


Thursday 2:00pm - 5:00 pm, Friday 3:pm - 6:00pm



Exchange your voucher for food at:


Crowborough Foodbank Centre,


United Church Halls,


Croft Road,




Friday 2:00pm - 4:00pm


07936 515 798



How it works

How a foodbank works:


Food is donated

All food given out by foodbanks is donated. Often this is from schools, churches, businesses, individuals, or through supermarket collections. Supermarket collections help foodbanks engage the public. Foodbank volunteers offer shoppers a ‘foodbank shopping list’ and ask them to buy an extra item with their shop. This food is then handed to volunteers waiting beyond the checkout who pack it before it is taken to the foodbank warehouse for further sorting and storage.


Food is sorted and stored

At the warehouse, volunteers weigh and sort the donated food according to type and 'best before date'. They also check it is undamaged and suitable for use before packing it into boxes for storage.


Frontline professionals identify people in need

Professionals from statutory and voluntary organisations such as doctors, health visitors, social workers, Citizens Advice Bureau staff, welfare officers, the police and probation officers, identify people in crisis and issue them with a foodbank voucher.


Clients receive emergency food

Clients bring their voucher to a foodbank centre where it can be exchanged for three days supply of emergency food. The list of foods in each parcel have been designed by dieticians to provide recipients with nutritionally balanced food. Some foodbanks run a delivery service, to get emergency food to clients living in rural areas and those who are unable to get to a foodbank.


Clients are signposted to further support

Whilst their food is being packed, Foodbank volunteers will sit and chat with clients over a cup of tea or hot meal. This enables them to hear their stories and signpost them to agencies who can offer additional help and begin to resolve any underlying problems.