Struggling with a sudden crisis?


Having to make the decision between paying a bill or buying food?


Contact either the Citizens Advice Bureau or Cluded-Up to find out how you can get vouchers to exchange for three days of food at the Crowborough foodbank Centre.


Citizens Advice Bureau


Croham Lodge,


Croham Road,




01892 655 303 (out-of-hours message service)


Monday - Thursday 9:30am - 3:00pm (closed Friday)



Cluded-up (for those aged 11-25)


The Broadway,




01892 661 990


Monday 2:00pm - 6:00pm, Tuesday 1:00pm - 6:00 pm, Wednesday 1:00pm - 5:00 pm,


Thursday 2:00pm - 5:00 pm, Friday 3:pm - 6:00pm




Exchange your voucher for food at:


Crowborough Foodbank Centre,


United Church Halls,


Croft Road,




Tuesday 2:00pm - 4:00pm & Friday 2:00pm - 4:00pm


07936 515 798



How it works

How a foodbank works:


Food is donated

All food given out by foodbanks is donated. Often this is from schools, churches, businesses, individuals, or through supermarket collections. Supermarket collections help foodbanks engage the public. Foodbank volunteers offer shoppers a ‘foodbank shopping list’ and ask them to buy an extra item with their shop. This food is then handed to volunteers waiting beyond the checkout who pack it before it is taken to the foodbank warehouse for further sorting and storage.


Food is sorted and stored

At the warehouse, volunteers weigh and sort the donated food according to type and 'best before date'. They also check it is undamaged and suitable for use before packing it into boxes for storage.


Frontline professionals identify people in need

Professionals from statutory and voluntary organisations such as doctors, health visitors, social workers, Citizens Advice Bureau staff, welfare officers, the police and probation officers, identify people in crisis and issue them with a foodbank voucher.


Clients receive emergency food

Clients bring their voucher to a foodbank centre where it can be exchanged for three days supply of emergency food. The list of foods in each parcel have been designed by dieticians to provide recipients with nutritionally balanced food. Some foodbanks run a delivery service, to get emergency food to clients living in rural areas and those who are unable to get to a foodbank.


Clients are signposted to further support

Whilst their food is being packed, Foodbank volunteers will sit and chat with clients over a cup of tea or hot meal. This enables them to hear their stories and signpost them to agencies who can offer additional help and begin to resolve any underlying problems.


December 2014 Newsletter - Warehouse space now a priority
AS WE REPORTED in our last newsletter the fantastic Harvest Festival
response from Crowborough churches and schools sent the warehouse
team into overdrive. “We received 930kg of food,” says Warehouse
Manager John Alexander, “enough to provide nearly 1,200 meals for
people in need. We’re enormously grateful to children and adults alike for
their generosity but our limited storage capacity is now feeling the strain.
To cope with a sudden influx of food as happens at Harvest we really need
one large warehouse area which can become our permanent site.”
We’ve publicised our need through Crowborough Life, the Courier and
local estate agents but any ideas for a substantial and secure storage site
(preferably free of charge!) would be most welcome.
Meeting the need
AS WE APPROACH our first anniversary on 7th January we look back on a year
in which our service from the Distribution Centre and through emergency
food boxes have fed 223 adults and 144 children – the equivalent of over
3,300 meals.
Foodbank people
DEPUTY CO-ORDINATOR Andrew Drummond Smith is stepping down from
the management team at the end of January. Since the early discussions
on the possibility of a foodbank for Crowborough at the start of 2013,
Andrew has been a tower of strength and a key player in its development.
We all owe him an immense debt of gratitude. Thank you Andrew!
We also thank Centre volunteer John Watson who is moving to Bexhill.
Confusion in the Supermarkets
SOME PEOPLE have been asking about supermarket collections. Because of
the generous donations at Harvest, we have as much food as we can cope
with. The national collection at Tesco went to Nourish at Tunbridge Wells
but the permanent collection is still coming to the Crowborough Foodbank.
We had the opportunity to have a permanent collection at Waitrose but
decided we could not cope with extra food at present so again the food is
going to Nourish. It is still open to us to have a collection day or apply for
a green token month when we feel the time is right.

Christmas Opening
THE DISTRIBUTION CENTRE will not open on Boxing Day, Friday 26, but extra
vouchers will be accepted on Tuesday 23 and Tuesday 30.

Any questions?
IF YOU HAVE any queries or suggestions then please contact us at : Co-ordinator & Distribution Centre
Manager Freda Robinson; Deputy Co-ordinator (until end of January)
Andrew Drummond Smith; Warehouse Manager John Alexander;
Communications & PR Peter Jackson.
Thanks to everyone for your continuing support throughout the year. We
look forward to seeing all volunteers on Monday 19 January at 7.30pm
at the United Church Main Hall.
We send you our best wishes for a joyful Christmas and a peaceful New
The Management Team

Christmas begins
When the song of the angels is still,
When the star in the sky is gone,
When the kings and princes are home,
When the shepherds are back with their flock,
The work of Christmas begins:
To find the lost, To heal the broken,
To feed the hungry,
To release the prisoner, To rebuild the nations,
To bring peace to all,
To make music in the heart.